24Magic Privacy Policy

At 24Magic, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our 24Magic app, or play at 24Magic casino. By registering an account and using our services, you consent to the practices described in this policy.

Who We Are

24Magic is owned and operated by Novatrix SRL, a company registered in Costa Rica, reg. 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Our platform operates under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. We work with trusted partners, including Vixatrix Limited as our payment agent and Tronabriz Limited for Paysafe processing, both of whom are bound by strict data protection obligations when handling your information on our behalf.

Information We Collect

We collect various categories of personal data to provide you with a safe and personalised gaming experience. When you complete 24magic casino login and registration, we gather the following:

• We collect your name, date of birth, address, email, and phone number during account registration
• We record identity verification documents (ID, proof of address) required for KYC compliance
• We store your payment and transaction history, including deposits and withdrawals
• We track your gaming activity, including games played, wagers placed, and bonus usage
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you use our 24magic casino app or website
• We gather communication records when you contact our customer support team

How We Use Your Information

We use the information we collect for several essential purposes related to operating our platform and complying with our regulatory obligations. Our primary uses include:

• We use your data to verify your identity and confirm you meet our eligibility requirements
• We process your deposits and withdrawals through our approved payment methods
• We apply wagering requirements and manage your 24magic casino bonus and 24magic no deposit bonus offers
• We monitor account activity to detect fraud, money laundering, or breaches of our terms
• We personalise promotions, including Magic Club loyalty rewards and VIP programme benefits
• We send you important account notifications, security alerts, and marketing communications where you have consented
• We use your data to comply with legal and licensing obligations under the Tobique Gaming Commission

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. This includes situations where processing is necessary to perform our contract with you, where we must comply with a legal obligation, where you have given explicit consent, or where processing serves our legitimate business interests, such as preventing fraud or improving our services. Where required by applicable data protection laws, including GDPR for our European players, we ensure that our legal basis is clearly documented and respected.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our website and 24magic app are used. Cookies help us keep you logged in, secure your session, and deliver relevant content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following parties when necessary:

• We share data with our payment processing partners, including Vixatrix Limited and Tronabriz Limited, to facilitate transactions
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We work with our affiliate programme, Hive Affiliates, sharing limited data solely for tracking referrals and commissions
• We may share data with fraud prevention services and identity verification providers
• We disclose information to law enforcement agencies when required by law or court order
• We share information with our Alternative Dispute Resolution provider, EGIS, in the event of an unresolved complaint

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Typically, we retain account and transaction records for a minimum period required under our licensing obligations, even after you close your account, to comply with anti-money laundering regulations and to resolve any disputes that may arise.

Data Security

We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure server infrastructure, restricted internal access controls, and regular monitoring for suspicious activity. While we take reasonable steps to protect your information, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in accordance with applicable law. Your rights may include:

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team at support@24magic.com, and we will respond promptly to your request.

Restricted Jurisdictions

We do not accept players from certain restricted territories, including but not limited to Australia, the United States, the United Kingdom, and several other listed countries. If you access our services from a restricted jurisdiction, we reserve the right to close your account and withhold any funds in accordance with our terms and conditions. We are also required to apply specific restrictions for players in Sweden, where bonuses, promotions, and VIP programme access are not available.

International Data Transfers

As we operate internationally and work with partners across different countries, your personal data may be transferred outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who are of legal age to gamble in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our customer support team, available 24/7 via live chat or email at support@24magic.com. If you have an unresolved complaint, you may also contact our independent dispute resolution provider, EGIS, at disputes@egis-adr.com.