24Magic Online Casino Terms of Service

Welcome to 24Magic Online Casino. These Terms and Conditions ("Terms") govern your use of our website, our services, and all products offered through 24magic.com. By creating an account, accessing our platform, or using the 24magic casino app, you agree to be bound by these Terms in full. We recommend that you read this document carefully before you register or deposit funds with us.

Who We Are

24Magic Online Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, with its registered address at Potrero Cerrado, North Side of Manuel Avila Camacho School, County 07 of Oreamuno, Province 03 of Cartago. Our payment services are provided by Vixatrix Limited, registered in Cyprus (HE 459370), while Paysafe transactions are processed by Tronabriz Limited. Our affiliate programme is managed by Hive Affiliates. We hold a valid e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002, and we operate our services in full compliance with this licence.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account at 24Magic Online Casino. We only accept players from Ireland, Germany, Austria, Norway, Canada, and other approved European markets. We do not accept access from Australia, and we reserve the right to restrict or terminate accounts from countries listed in our restricted territories, including but not limited to the United States, United Kingdom, Russia, Belgium, and the Netherlands.

• You must provide accurate and complete registration details when opening a 24magic account.
• You may only hold one account with us; duplicate accounts will be closed.
• You are responsible for keeping your 24magic login credentials confidential and secure.
• We may request identity verification (KYC) at any stage, including proof of ID, address, and phone number.

Account Access and Security

We provide multiple ways to access our platform, including desktop, mobile browser, and our downloadable 24magic casino app. Your 24magic casino login details are personal and must not be shared with third parties. We are not liable for losses resulting from unauthorised access to your account if you fail to protect your login information. If you suspect any unauthorised use of your account, you must notify us immediately at support@24magic.com.

Bonuses and Promotions

We offer a range of promotional offers, including our welcome package of up to EUR 3,000 plus 300 free spins across four deposits, our VIP welcome pack, and our 24magic no deposit bonus of 24 free spins upon registration. Every 24magic casino bonus is subject to specific terms, including minimum deposit requirements, wagering conditions, and maximum cashout limits.

• Our standard welcome bonus requires a minimum deposit of EUR 20 and carries a 40x wagering requirement on the bonus amount, to be completed within 5 days.
• Maximum bet during active bonus play is EUR 5, and maximum cashout per bonus is EUR 5,000, with free spin winnings capped at EUR 1,000.
• Our VIP first deposit bonus offers 125% up to EUR 5,000 plus 100 free spins with code VIPMAGIC, subject to a minimum deposit of EUR 500 and 40x wagering.
• We reserve the right to withdraw or amend any 24magic casino no deposit bonus offer at our discretion, and we may refuse promotions to players in Sweden, where bonuses, promotions, and VIP participation are not available.
• Any attempt to abuse our bonus system, including bonus abuse, multiple accounts, or the use of prohibited betting strategies, will result in forfeiture of winnings and bonus funds.

Loyalty and VIP Programme

Our Magic Club loyalty programme rewards you with Mana Points and Magic Points for every EUR 20 wagered, with different contribution rates for slots, roulette, and table games. We also operate a seven-tier VIP programme, from Apprentice through to the top 24Magic tier, offering one-off cash bonuses subject to 40x wagering and a two-day completion window. VIP members benefit from higher withdrawal limits and access to exclusive Telegram bonus drops.

Deposits, Withdrawals and Wagering

We accept a wide range of payment methods, including Visa, Mastercard, Apple Pay, paysafecard, Skrill, Neteller, MiFinity, MuchBetter, Interac, bank transfer, and major cryptocurrencies such as Bitcoin, Ethereum, and USDT. The minimum deposit is EUR 20 (CAD 30 via Interac), while crypto deposits have no maximum limit. All deposits must be wagered three times before you can request a withdrawal, and the maximum bet allowed during real-money play is EUR 50 on slots and EUR 100 on other games.

• Withdrawal limits are set at EUR 50,000 per week and EUR 150,000 per month.
• Wins exceeding EUR 100,000 will be paid in monthly instalments of up to EUR 20,000, while progressive jackpot wins are paid in full.
• We require KYC verification before processing any withdrawal, and uncompleted verification within two weeks will result in cancellation of the withdrawal request.
• Card payouts are limited to the net deposit amount, with any remaining balance paid via alternative methods.
• Processing times vary: e-wallet withdrawals are typically same day, crypto withdrawals under one hour, and bank transfers up to three business days, with all approvals completed within 72 hours.

Restricted Territories

We do not offer our services to residents of certain countries, including Australia, the United States, United Kingdom, Russia, Ukraine, Belarus, and several other jurisdictions listed in our full compliance policy. If you access 24Magic Online Casino from a restricted territory, we reserve the right to void your account, cancel pending transactions, and confiscate any winnings obtained in breach of these Terms. The use of VPN or similar tools to circumvent these restrictions is strictly prohibited.

Responsible Gaming

We are committed to promoting responsible gambling and providing tools to help you stay in control of your play. You can set deposit limits, session reminders, and self-exclusion periods directly through your account settings. If you feel your gambling behaviour has become problematic, we encourage you to reach out to our support team or a relevant support organisation for assistance.

Intellectual Property

All content on our platform, including our logo, graphics, software, and game titles, is our property or that of our licensed content providers, such as NetEnt, Evolution, Pragmatic Play, and other partners. You may not reproduce, distribute, or exploit any part of our website without our prior written consent.

Limitation of Liability

We strive to provide uninterrupted access to our services, but we do not guarantee that our website, our 24magic casino app, or any related service will always be error-free or available. We shall not be liable for any indirect or consequential losses arising from your use of our platform, technical failures, or third-party payment processing issues.

Dispute Resolution and Support

Our customer support team is available 24/7 via live chat and email at support@24magic.com. If you have an unresolved complaint, you may escalate it to our Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com. Any disputes that cannot be resolved through ADR will be subject to arbitration in Costa Rica, in accordance with our operating licence.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes through our website or via email, and your continued use of our services after such changes constitutes your acceptance of the updated Terms.

For any questions regarding these Terms and Conditions, please contact our support team at support@24magic.com. We appreciate your trust in choosing 24Magic Online Casino and remain committed to providing you with a fair, secure, and enjoyable gaming experience.