Responsible Gaming at 24Magic

Our Approach to Safer Play

We at 24Magic design every part of our platform with responsible gaming in mind. From the welcome 24Magic bonus to our Magic Club loyalty programme, we make sure that promotions come with clear terms, realistic wagering requirements, and transparent limits. We never encourage players to chase losses or exceed their means, and our customer support team is trained to spot signs of risky behaviour and offer guidance when needed.

Our 24 Magic platform is built around choice and transparency. You decide how much you deposit, how long you play, and when to take a break. We simply provide the tools to make those decisions easier and more informed.

Tools We Provide to Help You Stay in Control

We offer a number of account-based tools that let you manage your play directly from your 24Magic account settings. These include:

• Deposit limits – set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits – restrict the amount you're willing to lose over a chosen period.
• Wager limits – control the maximum amount you can stake per session.
• Time-out periods – temporarily suspend your account for a set number of days or weeks.
• Self-exclusion – close your account for a longer period, from six months up to permanently.
• Reality checks – receive periodic reminders showing how long you've been playing.

Our 24Magic support agents can help you activate any of these tools at any time, and once a limit is set, we won't allow you to increase it without a cooling-off period, in line with responsible gaming best practices.

Deposit and Betting Safeguards

Beyond self-set limits, we've also built structural safeguards into our platform. Deposits at 24 Magic must be wagered three times before withdrawal, and maximum bets are capped at EUR 50 on slots and EUR 100 on other real-money games. These built-in caps exist to reduce the risk of excessive, impulsive wagering, and they apply automatically across all accounts.

Age Verification and Account Security

We at 24Magic only accept players who are of legal gambling age in their jurisdiction, and we take age verification extremely seriously. Every new account goes through identity checks, and before any withdrawal is processed, we require full KYC verification, including proof of ID, proof of address, and phone confirmation. If KYC documents are not submitted within two weeks of a withdrawal request, we will cancel that withdrawal to protect both our players and our platform.

Our 24 Magic registration process is designed to prevent underage or unauthorised access. We also restrict access from a number of jurisdictions, including Australia, where we do not accept players, and other regions listed in our terms and conditions. If you are located in a restricted country, we are unable to offer you an account, regardless of citizenship.

Recognising the Signs of Problem Gambling

We encourage every player to periodically reflect on their gaming habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time gambling than originally intended.
• Feeling anxious, irritable, or restless when not playing.
• Borrowing money or selling belongings to fund gambling.
• Neglecting work, relationships, or responsibilities because of gaming.
• Chasing losses with bigger bets in hopes of winning them back.
• Lying to friends or family about how much time or money is spent gambling.

If any of these sound familiar, we strongly encourage you to use the tools available on our 24Magic account dashboard, or to reach out to our support team for confidential guidance. You are never alone in this, and our 24 Magic team is here to help, not to judge.

Support Organisations We Recommend

In addition to the tools we provide directly, we recommend connecting with independent organisations that specialise in gambling support. These include:

Our 24Magic team works closely with the principle that these independent resources complement, rather than replace, the tools we offer directly on our platform.

A Note on Local Restrictions

We also tailor our offering to comply with local regulations. For example, players from Sweden accessing 24 Magic will not be offered bonuses, promotions, or VIP programme benefits, in line with regional responsible gambling requirements. We continually review our policies market by market to ensure we meet or exceed local safer-gambling standards across Ireland, Germany, Austria, Norway, Canada, and our other supported regions.

How to Set Limits or Self-Exclude

Setting up responsible gaming tools on your 24Magic account is quick and straightforward. Simply follow these steps:

1. Log in to your 24Magic account using your registered email and password.
2. Navigate to your account settings or profile dashboard.
3. Select "Responsible Gaming" or "Limits" from the menu.
4. Choose the type of limit you wish to apply — deposit, loss, wager, or time-out.
5. Confirm your selection; some changes may require a short cooling-off period to take effect.
6. Contact our support team if you need assistance or wish to request self-exclusion.